Leading organisations join forces to honour behind-the-scenes control room heroes

APD Managing Director Mike Isherwood.

A host of leading organisations working with emergency services and critical control room operations have joined forces to support national awards, which recognise the sector’s unsung heroes.

Nominations are now open for the APD Control Room Awards 2020 and individuals and teams are being urged to put their control room colleagues forward to be recognised for their life-saving and life-changing contributions.

The awards are run by APD Communications, which develops critical, life-saving software used by the police and other emergency services organisations across the UK, as well as transport and aviation operations nationally and internationally.

Taking place for the third year, the awards are the only accolades of their kind to recognise the behind-the-scenes work of teams and individuals in control room operations across the UK.

Leading technology provider telent Technology Services is once again the Platinum Partner of the awards. telent, which is also sponsoring the Award for Services to the Public, specialises in the effective operation of critical national infrastructure and provides frontline operational technology solutions to police, fire, ambulance, coastguard and other public safety organisations across the UK and Ireland.

Barry Zielinski, telent’s Services and Operations Director, said, “It’s an honour for us to sponsor such worthwhile and well-regarded awards. The APD Control Room Awards have grown substantially over the past three years and we have seen the number of nominees increase.

“People on the frontline tend to get a lot of recognition, but control room employees, who manage the day-to-day operations, don’t always get the credit that they so richly deserve. These awards give people the opportunity to understand how they manage incidents so professionally and the vital role they play in serving the public and society as a whole.

“It’s really important that people get their nominations in as quickly as possible, so that individuals and teams who are doing an amazing job are acknowledged.”

British APCO (BAPCO), the leading UK-based association for everybody who uses public safety communications and IT, and the International Critical Control Rooms Alliance (ICCRA), which brings together critical control room professionals worldwide and coordinates discussion on key sector issues, are supporting the awards with promotion and publicity using their networks. BAPCO Exhibition 2020 is also sponsoring the Lifetime Achievement Award.

The Team of the Year award is sponsored by Red Box, a leading provider of communication recording solutions to store, retrieve, transcribe and analyse voice, instant messaging, video and data.

In addition, the award for Dispatcher of the Year has been backed by Hexagon, a global leader in sensor, software and autonomous solutions, using data to boost efficiency, productivity and quality across industrial, manufacturing, infrastructure, safety and mobility applications.

Call Taker of the Year is sponsored by the Emergency Services Times, which informs of the latest equipment and breaking news from the UK’s emergency services, their partner agencies and suppliers.

Meanwhile, RapidSOS, an emergency technology company, which brings more accurate caller location and additional data to 999/112 and first responders, is sponsoring the Community Champion award.

Sponsorship opportunities are still available for various additional awards, including Young Achiever of the Year, Leader of the Year and the Bravery and Courage award, as well as gold and silver level support, and drinks sponsors.

The 2019 awards saw almost 400 nominations from more than 60 organisations committed to serving and protecting the public.

APD Managing Director Mike Isherwood said, “We are incredibly grateful to all of the sponsors who are supporting the APD Control Room Awards 2020. They understand, support and value the importance of this annual event and they are helping us to shine a light on the professionalism, commitment and resilience of control room teams and individuals. They go above and beyond in their roles within emergency services and public safety organisations, rail, transport and other critical control room operations every day, and it is vital we recognise the outstanding contribution they make.

“We urge colleagues to send their nominations in as soon as possible as we head towards the January closing date. Let’s make the 2020 awards another great celebration of the control rooms community.”

Entries for the APD Control Room Awards 2020 are open until Monday 6 January. The awards ceremony will take place at Jury’s Inn, Hinckley Island, Leicestershire, on 5 March 2020.

For more information and to submit nominations, visit www.controlroomawards.com