One of the country’s most senior woman firefighters has won two prestigious international academic awards for fundamentally changing the national approach to how fires are fought, to make both firefighters and the public safer. This week she received her awards in Washington DC at the American Psychological Association Convention.
London Fire Brigade’s Deputy Assistant Commissioner, Dr Sabrina Cohen-Hatton’s scientific research is the first time in the service’s history that the brigade has used psychological theory to improve the way its officers make risk-critical decisions. The groundbreaking work was published in The Journal of Experimental Psychology: Applied and won a Raymond Nickerson Best Paper Award from the American Psychological Association. The annual international prize is given to the most impactful piece of science and is selected by an eminent group of scientists in the field.
Dr Cohen-Hatton has also been awarded the 2016 Early Career Award from the Society for Experimental Psychology and Cognitive Science (Division 3 of the American Psychological Association). Since 1995, Division 3 has presented awards to honour outstanding new researchers.
While seconded to the National Fire Chiefs Council (NFCC), Sabrina was working on the National Operational Guidance project and tasked with improving the way incident commanders make decisions at emergencies. She used her unique dual-role as an operational officer and psychologist to explore decision-making in practice at live operational incidents, which was a world-first in the field. No previous studies used methods that could capture the decision process in real-time, under the pressures of a real-life situation.
The main aim was to improve firefighter safety at incidents and help to improve the way risk is judged in the high pressure, high-stakes emergencies in which fire officers operate. For the first time, the focus of national policy was on the people and not just the process, exploring how an individual judges risk and responds to it.
London Fire Brigade Commissioner Dany Cotton said, “It is a huge honour and an amazing achievement for the fire service to be recognised by a leading international scientific journal. This historic improvement in the way the service fights fires has come from within the sector, not by outside agencies or think-tanks, which proves that we embrace change and are at the forefront of improving the safety of our firefighters and the welfare of the public.”
The research led to new national policy changes but it needed to be tested in a scientific way to fully understand whether the applied psychological approach worked in practice. Eighty-four operational officers tested a wide range of scenarios – half using the old process and the other half with the new guidance.
Fires are down by a quarter over the last five years and this means that firefighters and officers have less experience of dealing with high profile incidents. Decision-making was compared in a virtual reality environment, the training ground and also at live-burns training in residential blocks due for demolition at a former army base in Aldershot. All of the tests were under scientific conditions and the award in the respected psychology journal recognises the approach taken.
The tests showed that the new outlook improved officers’ focus on operational goals, such as limiting damage to property and saving lives, increased situational awareness and crucially, didn’t impact on their ability to make quick decisions.
Deputy Assistant Commissioner Dr Sabina Cohen-Hatton said, “Incidents are down but they are no less dangerous or challenging, so our training needs to constantly evolve. This means that we are always looking for the best ways to train, so this work looked at the effectiveness of different kinds of training.
“Around 80 per cent of workplace injuries are caused by human error so by understanding why decisions are taken we can put our psychological theories in to practice and help prevent firefighters from suffering injuries at incidents.
“This award is dedicated to all London firefighters who have worked tirelessly to help everyone touched by the Grenfell Tower incident. The motivation for this research was to keep firefighters safe. This incident has reminded the world of the kind of high-risk, high-pressured incidents our firefighters find themselves in. Our work will continue to find ways to keep firefighters safe, so they can carry on keeping the public safe.”
The work has inspired the fire sector worldwide to consider the human factors of incident command with fire and rescue services. Delegations from as far away as Hong Kong have travelled to London to hear more about how the research can make their firefighters safer.
The brigade says it will continue to evaluate how its officers react to incidents to keep improving. Dr Cohen-Hatton has a programme of research that will continue, supported by two PhD students that she co-supervises at Cardiff University.