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Continuing its relationship with the capital’s fire service, NEC Software Solutions has won a major contract to supply London Fire Brigade with a new emergency response and mobilising system due to roll out later next year.
After a competitive procurement process, the £20m five-year contract was confirmed last month with NEC Software Solutions providing more detail today. The company supplies the existing control room solutions for the Brigade and it says the new solution will make it simpler for people who don’t speak English as their first language. It will be able to pick up different languages during emergency calls and immediately translate them, helping control room staff to understand what is happening and send help without delays. The system will also allow the public to contact the Brigade through WhatsApp and other social media platforms.
NEC Software Solutions is teaming up with tech company Mitel to deploy its telephony/contact platform as part of the new system and it will be integrated with the DS3000 Integrated Communications Control System (ICCS) and the Vision public safety command and control system.
Expanding on the benefits of the new investment, NEC Software Solutions says that it is using real-time data analytics, that will pinpoint where calls are coming from and flag them as linked to a single incident, even before the calls are answered. This will help the control room coordinate the responding units and avoid sending multiple crews to one location, if not necessary. In larger emergencies, says the company, the system can also suggest how to move teams across the city, making sure help reaches those who need it as quickly as possible.
“Having the right technology means we can be there for Londoners when they need us most. Our crews work under immense pressure, and it’s vital we give them the best tools possible to help protect our capital city and its people. This new technology shows our commitment to improving and modernising our service so we can respond to incidents as quickly and efficiently as possible.”
Patrick Goulbourne, Assistant Commissioner at London Fire Brigade.
Paul Eggleton, product and business development director for NEC Software Solutions added: “Firefighters and control room teams do an incredible job, often in the toughest circumstances. Our job is to make sure the technology supports them every step of the way. We’ve been working with London Fire Brigade for the last ten years, so it’s great they have chosen us again to support their effort in keeping London safe.”
The system is expected to be ready in 2026 with the contract running to March 2031.
Find out more by reading the recent article by Callum Low from NEC Software Solutions – Why better location data means better emergency response.
