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All 47 fire stations across South Wales have become vital lifelines for people in danger, thanks to a public safety initiative launched in August 2022.
The Safe Haven scheme allows individuals experiencing distress or fleeing violence to access immediate support through a dedicated button installed at each station.
The system enables people—particularly those at risk of domestic abuse or who feel unsafe in public—to alert on-duty staff at the station. If no one is present, the Safe Haven button connects directly to a 999 emergency operator. It provides a fast and accessible route to safety in urgent situations.
South Wales Fire and Rescue Service said the initiative is part of its wider commitment to protecting vulnerable individuals within the community, especially in the context of rising concerns around violence against women and girls. According to national statistics, one in four women in England and Wales will experience domestic abuse during their lifetime, and police receive a domestic abuse-related call every 30 seconds.
Chief Fire Officer Fin Monahan said he was pleased that the buttons continue to be used by the public during moments of distress.
“While our primary role as a service is to respond to fires and rescue incidents, we want people to know we are here to protect them—whatever the threat may be,” he said. “The Safe Haven initiative has become a vital tool for offering that support.”
Monahan added that the issue is close to home for many, including himself.
“As a father, it’s deeply concerning that my daughters still do not feel safe walking alone through a town or city in the evening,” he said. “I am proud that our station staff can provide aid and support to women and girls in danger.”
Although the ultimate goal is a society where such measures are no longer necessary, the Safe Haven buttons have already proven effective in helping people reach safety, according to the service.
Members of the public are reminded that, in any emergency, they should always dial 999. For those affected by domestic violence or in need of further support, services such as Refuge offer dedicated resources through their website.
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