Force uses AI and automation to give frontline officers more time in the community

Greater Manchester Police (GMP) is turning to artificial intelligence and automation to cut down on repetitive office-based work and free up time for frontline officers.

Working with Manchester-based automation specialist Robiquity, GMP has already introduced new systems that are making a measurable difference.

In domestic violence probation checks, automation has delivered more than 7,200 checks since March 2025, saving the equivalent of 33 officer days while helping to keep victims safe. Crime recording has also been transformed, with a new automated process handling over 9,000 public-submitted forms in just three months. Each form now takes ten minutes less to process, equating to more than 200 days of work saved since April.

The force is also using an AI model to read and adapt to invoice formats, taking over much of the manual activity involved in processing around 2,500 invoices every month.

Each process has been introduced after testing and governance to make sure the technology is reliable.

“The work we’re doing to automate our processes and introduce AI models has allowed us to give the gift of time back to the force – particularly for frontline officers. This work is already benefitting us; by automating processes that could traditionally take days, and reducing it to minutes, it’s allowing our officers to spend more time out serving the public in our communities.

“At GMP we’re continually looking for innovative solutions to tasks that are often repetitive and take a considerable amount of time. Introducing this partnership has allowed us to become more efficient as an organisation. We’re excited to see how it can support across other areas, to ensure we deliver an outstanding customer service to the communities of Greater Manchester.” 

Dougie Henderson, Assistant Chief Officer, Greater Manchester Police.

GMP and Robiquity are continuing to explore where else automation could make a difference, including in safeguarding, fleet and HR. Staff are being encouraged to identify other repetitive or time-intensive activities that could benefit from the same approach.

The force and Robiquity will share more about their work at The Emergency Tech Show.

👉 Don’t miss An Assistant Chief Officer’s View: The Power of Low Code, Automation & AI in Next-Gen Policing, a fireside chat hosted by Lisa Arnold, Head of Public Sector at Robiquity, with Assistant Chief Officer Dougie Henderson of GMP.

Taking place on 17 September 2025, 12:15–12:45 at the Microsoft Partner Stage. More information can be found here.

Robiquity is a Microsoft Partner in the Microsoft Pavilion at The Emergency Tech Show at the NEC on 17-18 September. Check out the full exhibitor list here.