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A new national online service designed to change how the public communicates with police forces has gone live, marking a significant step in the digital transformation of public contact across policing.
The National Police Chiefs’ Council (NPCC), through its Digital Public Contact (DPC) programme, has launched the National My Police Portal (NMPP) — the first nationally delivered online portal built by policing, for policing. The platform is intended to provide a consistent, secure and trusted way for the public to access updates and communicate with officers after reporting a crime.
South Yorkshire Police became the first force to go live with the portal on 20 January, signalling the start of a phased national rollout across England and Wales. The portal offers a single online gateway for victims and witnesses, allowing them to view case updates and send messages directly to the officer investigating their case.
The launch follows earlier proof-of-concept work carried out by several forces and partners, but represents the first time a single national capability has been developed and deployed under NPCC governance. The approach is designed to standardise public contact services, reduce duplication between forces and ensure a consistent experience regardless of location.
The portal integrates with GOV.UK One Login and GOV.UK Notify, enabling users to access the service using existing account details and receive secure updates about their case.
Chief Constable Simon Megicks, NPCC lead for Public Contact and senior responsible owner for the DPC programme, said the portal represented a fundamental shift in how policing delivers services to the public.
“The National My Police Portal is not just another digital tool,” he said. “For the first time, we have a single, nationally delivered platform built by policing, for policing, designed to make it easier for people to get updates on their cases and contact the officer in charge. It’s about simplicity, security and trust.”
Chief Constable Simon Megicks.
Megicks said the early adoption by South Yorkshire Police demonstrated the benefits of a national approach, adding that wider uptake would help reduce pressure on traditional contact channels.
“This portal will reduce duplication, improve efficiency, and help to free up time for 101 and 999 call handlers,” he said. “With wider adoption, it will give communities a consistent experience wherever they are.”
At a local level, South Yorkshire Police said the portal would play a key role in improving support for victims while easing demand on control room staff.
Chief Superintendent Cherie Buttle, Head of Force Control Room at South Yorkshire Police, said the force was “very excited” to be the first in the country to deploy the system.
“The portal will help us to support victims of crime by giving them direct contact with the officer in charge of their case and keeping them informed,” she said. “In most cases, victims will no longer need to call 101 for updates, which will free our call handlers to focus on incoming crime reports.”
Chief Superintendent Cherie Buttle.
South Yorkshire Police currently receives more than 40,000 non-emergency 101 calls each month. Police leaders believe the portal will help reduce avoidable demand while improving transparency and confidence for victims and witnesses.
The NPCC said the launch marked the beginning of a wider transformation of public contact across policing, under a long-term vision described as “One Standard, One Platform, One Contact”, with further forces expected to join the service as the rollout continues.
Discover more about the NMPP in this video:
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