National toolkit launched to support ambulance staff after major incidents

A new national toolkit designed to support ambulance staff in the aftermath of major or distressing incidents has been launched, promising a more consistent and compassionate approach to workforce wellbeing across England.

The Employee Response Toolkit Template, originally developed by South Western Ambulance Service NHS Foundation Trust (SWASFT), has now been adopted by the Association of Ambulance Chief Executives (AACE). Its inclusion in the AACE portfolio means every NHS ambulance trust can adapt the framework for local use, ensuring tailored support for their own employees and volunteers.

Sector leaders say the initiative represents a significant step forward in embedding psychological safety within ambulance services, reinforcing the view that mental health care is a core professional responsibility rather than an optional add-on.

Built from frontline experience

The toolkit was created by SWASFT Senior Academic Support Lead and Research Paramedic Sasha Johnston and Head of Wellbeing and Occupational Health Lauren Dunn. It draws on the lived experiences of ambulance colleagues and the expertise of the trust’s Staying Well Service.

Designed to guide organisations through the hours, days and months following difficult events, the framework covers everything from large multi-agency emergencies to individual calls that leave a lasting personal impact.

AACE Managing Director Anna Parry described the resource as a milestone for the sector. “This is the first nationally available resource of its kind, marking real progress in how ambulance services support their people after potentially traumatic events,” she said. “Designed for all roles, it ensures timely, compassionate and consistent care.”

Focus on early intervention

Among its aims are early intervention to reduce long-term psychological harm, resilience-building strategies, and the creation of a culture where seeking help is normal. The toolkit also aligns with Health and Safety Executive guidance and NHS values on safe learning environments.

Reflecting on its development, Johnston said the framework had been “co-produced with colleagues who shared their experiences of responding to high-profile and distressing incidents”. She added: “We’re proud to see it adopted nationally so no colleague is left to cope alone.”

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