How integrated digital platforms from LearnPro are enhancing public safety

As we welcome LearnPro Group to this year’s show, we find out more about its portfolio of brands and how they are being used to increase efficiency, reduce operational risk and improve data quality.

Tell us a bit about LearnPro Group

LearnPro Group is a leading provider of integrated digital platforms for public safety and emergency services which span HR, operational availability, digital learning, training management, competency management, asset management, prevention and operational risk, and immersive simulation. We support over 500 organisations worldwide, including 51 UK fire and rescue services, police forces, civil protection agencies, ambulance services, aviation, and industrial responders.

We now work with many UK fire and rescue services and police forces as their strategic technology partner and ‘one-stop shop’ for both operational and back-office solutions. LearnPro Group is also at the forefront of applying artificial intelligence to enhance data accuracy, automate routine processes and support more informed, data-driven decision-making across our connected ecosystem of products.

What brands can our visitors expect to see on your stand?

Visitors to The Emergency Services Show can experience the full LearnPro Group portfolio, which now includes an expanded range of complementary solutions, focused on the needs of public safety professionals.

We will be showcasing FireWatch, our emergency services ERP platform for HR, workforce planning, skills, operational availability, health & safety, and asset management, alongside Prevent + Protect, a specialist CRM solution covering case management, operational risk, prevention, protection, and hydrant management.

Visitors will also be able to explore learnPro LMS for digital learning, e-learning authoring, assessment, and workforce engagement, alongside pdrPro, our solution for competency management and capability assurance.

A key VR focus on the stand will be the expanded XVR suite for immersive training across incident command, situational awareness, and crisis management. The XVR range now also includes RiVR, which provides immersive learning for fire investigation, crime scene investigation, and both scene-based and classroom-based training using VR and 180°/360° video content.

Also, on display will be KIM, a recent addition to LearnPro Group, supporting on-scene ‘search book’ data capture, personnel development, archive management, and digital evidence management for policing and government agencies.

We will additionally feature AMS (formerly Ignis AMS), which supports organisational learning from incidents and other events by tracking resulting actions, updated operating procedures, training requirements, and wider improvements.

Completing the portfolio is Redkite, our specialist solution for training and asset management in aviation, industrial, and military fire services.

There is certainly plenty to see. Together, these solutions provide a complementary and connected ecosystem for managing people, skills, assets, risk, operational readiness, and digital frontline processes.

Your biggest market in the UK is in fire and rescue. What challenges are you helping them with at the moment?

Fire and rescue services are under pressure to do more with limited resources while maintaining high levels of operational capability. We’re helping them address several key challenges. These include managing a complex workforce and asset base by bringing disparate systems together so services can plan, deploy, and manage resources more effectively.

We are also helping to modernise training and competency assurance, ensuring personnel remain compliant and capable through digital learning, structured competency frameworks, and real-time visibility of readiness.

In addition, we support the improvement of operational risk, protection, and prevention workflows through intelligent risk-based targeting, streamlined data capture, and mobile working.

We help strengthen incident command capability by providing immersive, repeatable, and scalable simulation environments for all levels of command. Services are also building preparedness for wildfire and other major events (through our XVR FireFront immersive training capability).

Finally, we support the embedding of organisational learning and improvement (with AMS) by helping services capture learning from incidents and other events, track resulting actions, update procedures and training, and ensure improvements are implemented consistently.

In a nutshell, we help services develop a clearer, more connected picture of their people, assets, and operational risk, which in turn supports improved outcomes for the public and against HMICFRS inspection frameworks.

You have invested in virtual reality capability. What use cases are you seeing clients focusing on?

VR is becoming an essential component of emergency services training. We’re seeing strong demand across incident command and crisis management, with XVR being used to deliver realistic, configurable scenarios for operational and strategic commanders to both build organisational capability and support validation exercises.

We are also seeing significant adoption in fire investigation and crime scene investigation, where RiVR’s photorealistic environments help teach evidence recognition, scene preservation, and investigative decision-making. Immersive classroom learning and outreach projects are another growing area, particularly through RiVR Link initiatives such as the highly effective Lost Boys programme in Bedfordshire, enabling facilitators to deliver consistent, engaging training and prevention work using realistic video and interactive content.

Multi-agency exercises are increasingly being conducted in shared virtual environments, allowing fire, police, and other responders to train together. There is also growing interest in wildfire preparedness, with XVR’s wildfire simulation helping services train for increasingly frequent and complex wildfire events, improving situational awareness, resource deployment, decision-making, and multi-agency coordination in a safe, repeatable virtual environment.

VR is therefore helping organisations train more frequently, more safely and more consistently, while also improving engagement with communities to help reduce risk to the public.

You talk about creating an ecosystem with your brands. Can you expand on what that means?

Emergency services generate significant volumes of operational, training, risk, and personnel data, but it often sits in separate systems. Our ecosystem approach connects these data sources so organisations can see a complete operational picture and make better-informed decisions.

For example, training and competency data from learnPro and pdrPro can feed directly into workforce planning and operational availability status in FireWatch. Changes in organisation, contracts, supervisory structures, and roles within FireWatch can automatically influence training needs and oversight in pdrPro and learnPro.

Operational risk and hydrant information from Prevent + Protect can support response activities through integration with Mobile Data Terminals (MDTs). Realistic digital images from XVR can be incorporated into learnPro e-learning and assessments, delivering a more immersive self-led learning experience that is fully trackable.

Organisational learning events in AMS can link directly to learning needs, audited training completion, procedural updates, and other improvements, ensuring that the lessons identified result in learning being implemented.

The overall advantage of this connected ecosystem is, of course, a more integrated, intelligent environment where data flows between systems, reducing duplication, enhancing visibility, and improving decision-making.

How are you utilising artificial intelligence to make your systems more efficient?

AI is now embedded across our platforms to help automate routine tasks, improve data quality, and make it easier for users to interact with complex operational information.

Within FireWatch, this includes conversational AI product help, providing instant, contextual guidance directly inside the web and mobile app. It also enables natural interaction with operational data, allowing users to query Establishment, Contracts, People and Vehicle Availability, Sickness, Health & Safety, Assets, and Skills through chat or voice.

Generative AI-driven data visualisation can produce FireWatch charts and insights on the fly to support faster decision-making. AI also assists with task automation under human oversight, such as identifying training courses that match competency gaps or suggesting suitable personnel to fill availability shortages. All AI functionality operates securely and in accordance with the FireWatch permission model, with customer data never shared with public clouds or public AI models. Azure AI Assistants further support safe, auditable task completion within Microsoft Azure.

We are also extending similar capabilities across our wider ecosystem, including Prevent + Protect, where AI could help users explore and analyse rich datasets focused on risks, targeting, premises, and people more intuitively.

Our focus is on practical, secure AI that strengthens operational readiness and responsibly improves efficiency across emergency services.

And looking wider than fire, what demands are you seeing from police and others for your brands?

Police forces are increasingly seeking connected digital solutions that support investigations and operational readiness. We’re seeing strong demand for digital evidence, records, and knowledge management through KIM, which now brings a suite of evidence and records management, as well as personnel development tools, into the group.

There is also growing interest in SearchBook, our new digital search-recording platform from KIM, which removes the need for paper-based search books or cumbersome electronic forms by enabling streamlined online and offline data capture in the field.

VR-based investigative and crime scene training using RiVR continues to gain traction, particularly where realism and repeatability are critical. We are also seeing increased adoption of scenario-based command and skills training using both XVR and RiVR, with several major new policing clients implementing the platform.

Structured competency and training management is another area of demand, building on the proven learnPro and pdrPro model used within fire services, but configured specifically for policing functions, operational competencies, and compliance requirements.

Highly configurable operational platforms such as FireWatch and Prevent + Protect are also increasingly being explored by police and other blue-light organisations for workforce, asset, and risk-related workflows.

Other sectors, including industrial responders, aviation, and civil protection agencies, are also adopting our platforms to improve training consistency, workforce capability, and operational resilience. The opportunities are significant, and we continue to see strong momentum across all our markets.

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LearnPro Group is a Premier Partner of The Emergency Services Show which takes place on 16 and 17 September at the NEC in Birmingham. You can visit them on stand D100. Register to attend here.