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Victims of crime will now be able to keep up to date on their case, gaining access to clear, timely information and not have to chase updates thanks to a new online portal developed by South Wales Police and Gwent Police.
Designed to reduce the worry and frustration of not knowing what is happening and make it easier to stay connected with officers, the Automated Victim Journey provides reassurance, helping people feel more informed, supported and in control.
The portal allows victims to securely log in to view updates on their case, understand what has happened so far, and see what will happen next. They can receive notifications as their case progresses, giving them a clearer picture of developments without needing to contact officers.
Chief Constable Jeremy Vaughan, from South Wales Police, said the new system puts people first and complements, rather than replaces, personal contact with officers. He explained: “Victims can still speak directly with us as they always have, and the service is entirely optional, allowing individuals to choose how and when they receive updates.”
The new portal will not be used in all cases, with both forces saying that direct contact may be more appropriate in cases such as those involving safeguarding concerns. They will also continue working with victim support services and community organisations to ensure people receive the care and help they need.
Recognising the need to take a mixed approach, Gwent Police chief Mark Hobrough added: “It’s about giving victims control over their updates, more confidence and a better connection with officers.”
The service is in the early stages of its use by the two forces and they are encouraging feedback on how to improve it as they continue to develop it.
Find out more about the development of the, visit – Automated Victim Journey.
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