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Too much information might overwhelm control room operators but behind the scenes there should be no such thing. James Godliman from NEC Software Solutions explains how advanced reporting and analytics can drive efficiency, improve future planning and reduce the pressure on frontline teams.

Callers to 999 have no idea of the volume of information that operators must take in at once. James Godliman from NEC Software Solutions explains why taking some of that information away could mean better outcomes for the person who needs help.