Capita partners with what3words location-finding app

Capita plc (Capita) has joined forces with location start-up what3words to help police and fire and rescue services respond to emergency incidents with precise accuracy – even when callers are unable to explain or describe where they are.

what3word’s location-finding app will be integrated directly into Capita’s Vision Command & Control solution. When used in conjunction with Capita’s 999eye video streaming service, emergency services will be able to access both an accurate location and a live video link of the incident.

what3words is a start-up that has divided the world into three-metre squares, giving each one a unique three-word ‘address’. This in turn means that callers can use it to share their locations.

The integration of Capita’s 999eye and what3words into the same ‘command and control’ platform will allow dispatch personnel in control rooms to see what is happening in real-time, without having to use a separate system to look up the three-word location code. It means services can respond more quickly, and with the right level of resources, potentially helping to save lives and reduce inefficiency.

Chris Baker, Executive Officer, Capita Software Solutions, said, “Uniting what3words’ location service with 999eye’s live video links into our platforms is the logical next step in pioneering control and command software. This partnership has the potential to save lives and transform emergency responses across the world. It is a testament to Capita’s commitment to creating better outcomes for our clients by investing in world-leading software and digital technology.”

The what3words app is free to download for both iOS and Android, or by browser, and works offline – making it ideal for use in areas with an unreliable data connection.