Following the 2023 inspection by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services, which found the force to be ‘inadequate’ in responding to the public, Suffolk Constabulary has announced enhancements to its call handling performance.
In the latest update from the Ambulance Radio Programme, North West Ambulance Service confirms it has successfully implemented the new control room solution.
Excelerate Technology partnered with Hampshire and Isle of Wight Fire and Rescue Service (HIWFRS) to develop a new Incident Command Unit (ICU).
After a bruising report from the inspectorate, West Midlands Police reports significant improvements in its control room response after a overhaul of its approach to dealing with calls from the public.
Jon Graham provides a supplier perspective on the National Police Chiefs’ Council Contact Management Strategy and how it will be adopted by police forces to create a ‘fully omni-channel’ way for people to make contact.
Humberside Police teamed up with tech firm Untrite to test artificial intelligence techniques in the control room in this innovative pilot.
A clinical triage team in the Welsh Ambulance Service Trust (WAST) has helped safely prevent thousands of ambulance journeys to…
Radiocoms Systems Ltd (Radiocoms) has been awarded a contract by Greater Manchester Fire and Rescue Service (GMFRS) to upgrade their…
An update on how the National Police Chiefs’ Council is responding to research and reports from other organisations about the need to modernise 999 services and adopt multi channel approaches.
South Central Ambulance Service chooses bespoke Avaya contact centre solution.