Metropolitan Police to upgrade its command and control system

Leidos, a FORTUNE® 500 science and technology company, has been appointed by the Metropolitan Police Service (MPS) to upgrade its command and control system responsible for officer deployment.

Under the 10-year programme, Leidos will deliver a flexible system that captures emergency contacts from the public and subsequently coordinates deployment of officers to incidents, pre-planned events, and other operations.

The new command and control solution will provide a modern, easy to use, cloud-based system to help the MPS to further drive operational efficiency. Using map-centric software, the MPS will be better able to visualise where officers are located, deploy officers more efficiently, and help keep citizens and visitors of London safe. Leidos will work with Chaucer Consulting, Frequentis, and Hexagon Safety and Infrastructure to deploy a capability that improves communication and information sharing between police and other emergency services. The new team will deliver a flexible system that can be scaled and enhanced so that the MPS can meet the needs of the public through the life of the programme.

Stuart Cundy, Deputy Assistant Commissioner, said, “The Met is committed to investing in new technology solutions that improve the service we provide to the public. We welcome the Leidos team and look forward to delivering a modern command and control system that will help the Met to keep London even safer.”

Simon Fovargue, Chief Executive, Leidos UK & Europe, said, “The new Metropolitan Police Service command and control system will play an essential role in keeping millions of citizens safe in London. We believe this programme will deliver significant and lasting operational benefits to the Met, helping to maintain their status as an exemplary police service.”

Leidos is already working with the Home Office to transition, operate and transform critical elements of the UK’s national biometrics systems in support of law enforcement, immigration services, and border security. Additionally, Leidos is working with the Ministry of Defence to deliver a multi-billion pound logistics contract to manage the procurement, storage and distribution of essential military equipment and supplies.

As a key contractor to Leidos, Frequentis is providing its LifeX™ solution, a fully web-based call-centre solution including automatic call distribution (ACD), integrated voice response (IVR), recording, management information system and integration with Airwave (TETRA) and in future ESN (Mission Critical Services – MCx). The Frequentis LifeX™ will ensure the control room can manage and respond to all kinds of communication paths, presenting them in a unified and manageable display, increasing the flexibility and ease of use for operators, while reducing emergency response times and simplifying public emergency contact.

The new HxGN OnCall command and control solution from Hexagon will provide a modern, easy-to-use, cohesive system with capabilities spanning dispatch, analytics, mobility and major event management. The cloud-based solution will drive efficiency within MPS and serve as a key pillar in the One Met Model 2020 and Policing Vision 2025 initiatives.

As part of the upgrade, the MPS will deploy HxGN OnCall Dispatch, HxGN OnCall Analytics, HxGN OnCall Planning & Response and HxGN OnCall Mobile Responder.