NEC

Too much information might overwhelm control room operators but behind the scenes there should be no such thing. James Godliman from NEC Software Solutions explains how advanced reporting and analytics can drive efficiency, improve future planning and reduce the pressure on frontline teams.

Raj Gandhi, Product Manager at NEC Software Solutions, explores how the increased demand for communications, and the technological developments to meet this demand, will massively impact emergency service control rooms, staff cognitive load and the delivery of response to the public.