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In the modern emergency services, the reliability and availability of IT infrastructure and systems is paramount to maintaining operational effectiveness. The potential for human error to miss critical alerts can prove costly in terms of immediate access to mission-critical data, reactive maintenance and system downtime.
Robotic Process Automation (RPA) is more commonly associated with the digitisation of manual data-centric processes or report compilation but can be equally effective when deployed in an IT environment.
IT departments and system suppliers routinely deploy monitoring tools that traditionally send an alert to a service desk. By using ‘bots’ to capture these alerts networks, infrastructure, applications and databases can be monitored 24/7 and actions taken without the need for human intervention. If it is deemed necessary for an engineer to respond, by integrating the ‘bot’ processes with engineering rosters and skills-based job allocation, the right support can be provided to respond to the incident.
In one example, five ‘bots’ were deployed to monitor a critical system that previously required 17 full-time staff, ensuring that all critical alerts were captured and allocated to the correct engineering teams, freeing up the staff to be deployed to more complex activities.
RPA has been identified as a key productivity catalyst. Deployed correctly, it has already been proven to free up officers from repetitive, low-value and time-consuming tasks to allow them to focus on the high-value activity that makes a difference to the public.
If you would like to find out more we have put together a Guide to Robotic Process Automation that is free to download.
We are really excited how our RPA expertise can support UK Policing and we can offer a low-risk RPA Discovery programme to help you find answers to your questions.
To learn more about the topic, read our previous article from Sai Giddu as he explores how the burden of repetitive and time-sensitive tasks in UK policing can be removed by using Robotic Process Automation.
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