Humberside Police has successfully implemented a pioneering collaboration with artificial intelligence (AI) technology to revolutionise contact centre systems, with the proof of concept focusing on domestic abuse calls.
Humberside Police successfully integrated AI technology into their contact management processes, acting as an assistant to call handers focusing on transcription, data mapping, and risk analysis. This enables call handers to provide a seamless victim experience, whilst the AI assistant records important information and carries out key background searches.
The system highlighted its potential by interoperating seamlessly with national policing data sources such as the Police National Computer (PNC). The collaboration between police forces, technology experts, and the PDS has paved the way for a more efficient and responsive emergency services infrastructure.
Commenting on the project’s success, Scot Dunn, Head of IT at Humberside and South Yorkshire Police said, We are immensely proud of the strides we have made in integrating AI into our emergency response systems for domestic abuse calls. This fast-paced project not only showcases our commitment to innovation but also our dedication to providing the best possible service to the public.
We are eager to collaborate with our partners and the wider community to ensure the responsible and effective implementation of AI in policing.”
Regarding the project’s findings, a spokesperson for PDS stated, “The project has demonstrated promising outcomes, highlighting the feasibility and potential sustainability of integrating AI into policing processes. We are actively engaging with strategic partners, including the Home Office, to explore wider implementations and engage with diverse communities for ethical and responsible AI usage.”
The collaboration with Untrite, AI technology provider, has been instrumental in developing innovative solutions tailored to the unique demands of emergency services. This partnership exemplifies the successful constructive collaboration between law enforcement agencies and innovative tech companies, fostering a culture of continuous improvement and adaptive technology integration.
Moving forward, the PDS is working alongside Humberside and other forces to further explore the utilisation of AI within the wider landscape of contact management to operationalise the benefits identified within this proof of concept.
For more information on the work the PDS is doing to foster innovation in forces, please contact firstname.lastname@example.org.
Image: Humberside Police’s control room, courtesy of Humberside Police