The National Police Chiefs' Council has launched its new National Contact Management Strategic Plan. The five-year plan sets out how demand and public expectations on policing continually evolve and that policing 'must quite rightly respond.'
The 999 system has been around since 1937 and has been there in crisis for the public ever since, but the reality is it needs to change. Fewer than 20 per cent of all 999 calls require an emergency response, and we know calls are increasing which means our ability to manage demand is challenging.
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