Low-code platforms streamlining processes in ambulance services

As ambulance services across the UK face pressures to optimise operations, leveraging the latest digital technologies such as low-code app development can revolutionise non-clinical processes.

The ambulance sector is under pressure to optimise operations and improve patient care. To achieve these goals, making the most of the data held by trusts, and embracing the latest digital technologies is essential. Leveraging low-code platforms such as Microsoft Power Platform can empower frontline staff to develop tailored solutions, driving transformation and improving productivity.

Ambulance services across the UK are under immense pressure to optimise operations and improve productivity while maintaining the highest standards of patient care. Embracing the latest digital technologies, alongside broader systemic changes, is essential to achieving these goals. Getting better insight from existing data and leveraging low-code platforms such as Microsoft Power Platform to streamline processes, can drive the transformation needed in the ambulance sector.

Using digital and data to optimise operations

Modern business intelligence platforms, data scientists, and accessible AI tools allow ambulance trusts to extract insights from the vast amount of data they hold. This supports better decision-making and improves patient care while driving efficiencies. Sharing data and insights across providers also supports the integration with other urgent and emergency care services, ensuring patients receive the right care at the right time, thereby enhancing system productivity.  

Streamlining and enhancing processes to improve productivity

Ambulance trusts are looking for ways to streamline internal processes and free up staff time. An example of a digital platform helping ambulance trusts unlock more of their own insights is low-code platforms, such as Microsoft Power Platform. This allows for the rapid development of applications across the ambulance service, providing quick access to AI tools like Microsoft Copilot and Robotic Process Automation (RPA) to streamline administrative and operational processes.

This approach reduces in-house development costs and third-party licences; improves the auditing of processes; allows the capture of useful data; and empowers operational staff to create tailored applications.

For example, ambulance services have used these platforms to develop applications that automate vehicle readiness checks, ensuring ambulances are always prepared for emergencies. They have also created systems to streamline uniform ordering, reducing time spent on administrative tasks, and freeing up staff to focus on patient care. These real-world applications highlight how low-code platforms can transform operations and improve efficiency within the ambulance service.

Empowering ambulance staff, who are closest to operational challenges, to build or design applications fosters a sense of ownership. This is crucial from a change management perspective, ensuring that the technology is embraced rather than resisted. Working in a low-code environment supports the rapid development and trialling of solutions without the lengthy development cycles typical of traditional IT projects.

“Operational leads such as paramedics know their day-to-day requirements best. So, empowering them to meet those needs by making them ‘citizen developers’ makes sense.”

Henry Edwards, Microsoft Low-code app development expert, PA Consulting.

Our digital and healthcare experts have collaborated with a leading ambulance service over the last two years to help harness the power of Microsoft Power Platform to transform its operations. By fostering a culture where staff feel empowered to embrace change and take ownership of new technologies, the ambulance service has successfully supported the development of applications for critical processes, such as vehicle readiness, uniform ordering, and HR approvals.

This cultural shift has been crucial in ensuring the technology is embraced and effectively utilised, leading to remarkable results. Streamlined workflows have reduced administrative burdens, allowing more time for staff to focus on patient care. Digital processes have enhanced data accuracy and transparency, while the automation of repetitive tasks has freed up valuable time for higher-value activities. By consolidating applications onto a single platform, the service has streamlined data access, improved user experiences, and reduced licensing costs, maximising the benefits of these technological advancements.

 
The industry will once again be gathering at the NEC, Birmingham for The Emergency Services Show, co located with The Emergency Tech Show on 18-19 September, check out the full exhibitor list here. You can find PA Consulting in Hall 4, stand D100, part of the Microsoft Partner Pavilion.