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Wiltshire Police and partner agencies are continuing with a roll-out of a national model which aims to ensure vulnerable people get the right support from the right agency when they need it.
The first phase of Right Care Right Person was introduced in the Wiltshire Police area in April this year and a second final phase relating to medical incidents will be implemented from today, Monday 14 October.
Wiltshire Police Head of Contact Management, Superintendent David Minty, said, “Right Care Right Person is focused on giving the most appropriate and beneficial care to members of our communities. There are circumstances where our partners in other agencies are best placed to offer support to vulnerable people.
“Wiltshire Police and our partner agencies already have close working relationships and protocols in place, what Right Care Right Person helps provide is a nationally recognised model and decision-making toolkit to ensure people receive the most appropriate care.”
Right Care Right Person will not stop the police attending incidents where there is a threat to life or risk of immediate serious harm to an individual.
This first phase rolled out in April applies to calls for service about concern for the welfare of a person, those who have walked out of a healthcare setting and people who are absent without leave (AWOL) from mental health services.
The second phase covers medical incidents – where a member of the public or partner agency requests police to attend a medical incident or medical incidents where police are already present.
The Right Care Right Person framework was first developed by Humberside Police following an increase in health related calls that did not fall within the core responsibilities of policing. A national partnership agreement has since been signed at ministerial level for Right Care Right Person to be rolled out across all police areas.
A spokesperson for the South Western Ambulance Service NHS Foundation Trust (SWASFT), said, “Wiltshire Police have taken a positive and collaborative approach to the implementation of Right Care Right Person. We continue to work closely with them, to monitor any impact, and to help keep patients’ and our peoples’ safety at the forefront of discussions.”
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