Mental Health Response Vehicles help more than 7,000 people in first year

An ambulance service’s mental health response initiative has supported more than 7,000 people in its first year.

Since its launch on 4 December 2023, West Midlands Ambulance Service’s new look Mental Health Response Vehicle (MHRV) service has supported over 7,200 patients to access specialist mental health paramedics, improving the quality and experience of care.

Furthermore, the service has led to a significant reduction in the number of patients conveyed to Emergency Departments, with around 85% avoiding the need to be taken to an Emergency Department.

“We are grateful to those who have supported the development and implementation of this vital service, including NHS England and Integrated Care Boards who have funded this work, my team of Specialist Mental Health Paramedics, those who have undertaken shifts alongside my team on the vehicles, the controllers on the mental health desk who have dispatched the vehicles to appropriate cases, and colleagues across the organisation who have worked to make this possible.

“As we approach the festive period, which can be a difficult time for many, please remember the services that are there to provide support to those experiencing mental distress or ill health. This includes calling NHS 111 and selecting the mental health option to speak directly to a mental health practitioner. 999 is always there in a life-threatening emergency.”

Richard Corrall, Head of Clinical Practice (Mental Health), West Midlands Ambulance Service

The vehicles are staffed by Specialist Mental Health Paramedics, who have received additional training in Mental Health Practice, and either a Student Paramedic or Technician who have the opportunity to enhance their understanding and knowledge of managing mental health presentations. 

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