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Gloucestershire Police has introduced Rapid Video Response (RVR), a new option allowing domestic abuse victims to speak with officers via video call.
After reporting an incident, victims can now choose between an in-person visit or a video call, if deemed safe. RVR provides immediate police contact, safeguarding advice, and evidence collection, ensuring the same service as a physical visit without delays.
The system uses GoodSAM, a widely used police video software, allowing specially trained officers to record offences, assess risk, and support victims remotely. If there’s an immediate threat, officers will still attend in person.
RVR offers an alternative for victims who may feel safer or more comfortable speaking with officers privately, away from their home or the perpetrator.
“I am really pleased that we are able to introduce Rapid Video Response (RVR). We know it improves the victim journey in relation to the speed of the police response, expedites our ability to safeguard victims to reduce risk and allows us to capture evidence faster.
“We hope those who have an abusive partner or relative feel confident to talk to the police through RVR if they wish to use this service, and together we can then make decisions about the best way forward to protect them and their families.”
Katy Barrow-Grint, Deputy Chief Constable, Gloucestershire Police.
Police and Crime Commissioner Chris Nelson added: “This technology ensures victims get immediate support while maintaining discretion. But if someone is in danger, officers will attend without delay.”
As part of the process a link will be sent directly to the victim’s phone or suitable internet enabled device (tablet/laptop) allowing an officer to carry out the RVR call. During this call the officer will do the following:
- Commence an investigation using the information collected
- Speak directly with the victim to take an account of what has happened
- Record any criminal offences and risk assessments
- Provide immediate safeguarding advice and/or make relevant referrals on behalf of the victim
- Collect all available evidence such as screenshots, CCTV footage, or photographs
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