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Home > People and skills > CFRs’ training recognised with new qualification
People and skills 6 May 2025

CFRs’ training recognised with new qualification

James Devonshire6 May 2025Updated:6 May 2025No Comments2 Mins Read
Image credit: North West Ambulance Service (NWAS).

For the first time, Community First Responders (CFRs) working with North West Ambulance Service (NWAS) have received a recognised qualification for their training.

A brand-new cohort of CFRs participated in two learning sessions and an exam as part of the course last month.

NWAS CFRs operate across the whole of the North West of England in both rural and urban areas and are a crucial part of the Chain of Survival. Volunteers attend appropriate emergency calls and provide immediate medical treatment to a patient before an ambulance arrives.

While NWAS has always trained CFRs before they’re deployed, the new qualification provides a new standardised curriculum and brings the service in line with a number of other ambulance trusts.

Participants will receive an FAQ Level 3 Award for First Responders on the Scene. It is specifically designed for people who intend to work as community responders. The course covers the principles of ambulance service first responder care. Providing the knowledge and skills relating to scene safety and patient assessment, life-threatening emergencies, illnesses, medical conditions and injuries.

“The qualification allows us to apply a consistent approach to the curriculum, in line with an agreed national standard. It also allows our volunteers to prove their skills and use them elsewhere if they wish. Previously, training was not transferable, and volunteers would have to undergo fresh instruction before taking on similar roles.”

Mark Evans, NWAS Community Engagement Lead.

The new training scheme will initially focus on new recruits before being offered to existing CFRs in the coming months.


To read similar articles, check out our People & Skills channel

Ambulance Ambulance volunteers CFRS Community First Responder Frontline North West Ambulance Service Training Volunteers
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James Devonshire, News Editor of the Emergency Services Times

James Devonshire

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James is the News Editor at Emergency Services Times. He is primarily responsible for looking after the Daily Digest and keeping the website fresh with the latest blue light sector stories.

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