Phoenix Software shifts focus exclusively to the UK public sector

Phoenix Software has completed its transition to become a dedicated public sector IT specialist, following a strategic change announced by Bytes Technology Group earlier this year.

From 1 July, Phoenix Software will serve only public sector organisations, while Bytes Software Services will focus exclusively on the private sector. The move follows an announcement made by Bytes Technology Group on 12 May 2026.

The company said the transition builds on more than 35 years of experience working with public sector organisations across the UK.

“We are the UK’s public sector specialist. Not partly. Not alongside other things. Entirely. That is who we are now.

“Every customer we serve in central government, local government, policing, fire and rescue, defence, healthcare, education, housing, and the charity sector will now be working with an organisation built entirely around their world.”

Clare Metcalfe, Managing Director of Phoenix Software.

Phoenix said the change reflects the different priorities and operating models of public sector organisations compared with commercial businesses, with all of its account teams, consultants, solution architects and customer success managers now focused solely on public sector customers.

The company has also aligned its business around 11 specialist sectors:

• Central Government
• Local Government
• Policing
• Fire and Rescue
• Defence
• Healthcare
• Higher Education
• Further Education
• Schools and Trusts
• Housing
• Charity and Social Impact

According to Phoenix, each sector will have dedicated specialists, resources and customer support tailored to its specific challenges and procurement requirements.

Metcalfe added: “Phoenix is a partner that has sector specialists built into it, rather than a partner with a public sector team bolted on.

“The eleven sectors we work across each carry their own pressure: tight budgets, rising demand, regulatory scrutiny, sensitive data, and a workforce stretched thin. What they share is the expectation that technology delivers more without costing more.”

She concluded: “Phoenix has worked alongside councils, the NHS, schools, universities, housing providers and charities for more than three decades. The frameworks, the credentials and the customer relationships are already in place. What changes is not the foundation. It is the focus.

“The UK public sector needs a technology partner that is built for it, not adapted to it. Public sector is not a practice for us. It is the whole company.”

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Phoenix is a Microsoft Partner in the Microsoft Pavilion at The Emergency Tech Show at the NEC on 16-17 September. Check out the full exhibitor list here.