St John Ambulance

Thomas Willis, Driver Education Manager for St John Ambulance, outlines a transformative approach to handling driving incidents within the charity. Shifting from a blame culture to one focused on learning and improvement, Willis details the newly implemented Driving Investigation Procedure, highlighting its positive impact on incident reporting and organisational culture.

St John Ambulance volunteers have come forward in their hundreds wishing to play their part in keeping members of the public safe throughout the period of national mourning and at ceremonial events, including Queen Elizabeth II’s lying in state and funeral.