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Home > Newsletters > Daily Digest > How one ambulance service is using AI agents for non-emergency care | Emergency services join counter-terror exercise on cross-Channel ferry
Daily Digest 16 January 2026

How one ambulance service is using AI agents for non-emergency care | Emergency services join counter-terror exercise on cross-Channel ferry

James Devonshire16 January 2026Updated:16 January 2026No Comments2 Mins Read
Woman using laptop showing NHS 111 Wales and AlBot the digital assistant
Photo credit: Welsh Ambulance Service.

Welcome to your daily news update from Emergency Services Times.

Don’t forget to bookmark this page and check back every day to stay abreast of the latest news in the emergency services sector.

How one ambulance service is using AI agents for non-emergency care

Catherine Levin discovers how the Welsh Ambulance Service is using an AI bot to enhance access to the non-emergency 111 service. Read more via Emergency Services Times

Emergency services join counter-terror exercise on cross-Channel ferry

Counter Terrorism Policing and emergency services have carried out a large-scale exercise to test their response to a major terrorist incident on a cross-Channel ferry docked in Dorset. Read more via Emergency Services Times

Scottish fire service funding rises, but leaders warn pressures remain

The Scottish Fire and Rescue Service (SFRS) is set to receive £436m under the draft Scottish Budget for 2026–27, as part of a wider package of funding for emergency services announced by the Scottish Government. Read more via Emergency Services Times

London Ambulance Service reports fastest Christmas response times since 2020

London Ambulance Service (LAS) reached sick and injured patients more quickly in December than during any Christmas period since 2020, according to new figures published this week. Read more via Emergency Services Times

Markerstudy teams up with Air Ambulances UK to support lifesaving services

Markerstudy Group, one of the UK’s leading general insurance service providers, has announced a national charity partnership with Air Ambulances UK (AAUK). Read more via Emergency Services Times

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James Devonshire, News Editor of the Emergency Services Times

James Devonshire

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James is the News Editor at Emergency Services Times. He is primarily responsible for looking after the Daily Digest and keeping the website fresh with the latest blue light sector stories.

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