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Police incident dispatch has changed very little in a decade. The current voice-based system has critical issues easily avoided with appropriate modern technology.
Although there have been minor updates to the process, the fundamental reliance on voice communication remains unchanged. Dispatchers verbally relay incident information to officers in the field, who must remember the details and manually enter the incident location into their navigation systems.
This approach, heavily dependent on human performance, introduces inefficiencies and quality concerns that can be mitigated through the adoption of modern technology – technology that is available on the market and proven to increase efficiency and performances of first responders.
A modern approach to police dispatching offers significant value. Looking at the individual police officer in the field some of the key advantages of using MDT Software include:
Real-time mapping and navigation
Officers receive accurate, turn-by-turn directions with live traffic updates, minimising response times. Integration with the CAD system allows navigation to begin automatically once an officer confirms the incident – eliminating manual input and reducing the potential for human error.
Vehicle tracking and coordination
Officers can monitor the real-time location of other responding units, improving coordination and resource allocation.
Incident risk information
With real-time data at their fingertips, officers can make more informed tactical decisions, leading to improved operational effectiveness.
If you zoom out to view the benefits of wider police operations, it’s easy to pinpoint the financial and operational effects MDT Software has:
Faster response times
10 – 18% quicker arrivals according to Evam’s estimation, improving public safety and service efficiency.
Enhanced work environments
Reducing pressure on individuals and greater reliance on automated processes.
Optimised resource use
Automated processes free up control room staff, enabling 20-30% fewer personnel to manage more incidents.
Improved incident tracking and auditing
Modern dispatch solutions provide enhanced traceability of incident responses.
It’s not a question of if but when UK police will start utilising MDT software. Transitioning to a modern dispatch system does not mean eliminating voice communication entirely. A hybrid approach can be implemented, where incident details are both transmitted via voice and digitally sent to MDT software. This approach retains the familiarity of verbal communication while enhancing it with automation, ensuring a more reliable and efficient dispatch process.
Evam is a global leading provider of mission critical mobile data solutions and one key takeaway the company has had in their mission to transform public safety is just how far behind the police sector is when it comes to a modern approach to dispatching, a gap that is unnecessary and hampers first responders in their day-to-day life.
Solutions like Evam MDT Software provide a standardised, scalable and resilient approach to dispatching, ensuring that officers are better equipped to serve their communities.
Read more about Evam’s mission and how mission-critical mobile data solutions can transform what first responders can do by visiting www.evam.life or meet us at The Emergency Tech Show.
The industry will once again be gathering at the NEC, Birmingham for The Emergency Tech Show, co-located with The Emergency Services Show, on 17-18 September, check out the full exhibitor list here. You can find Evam in Hall 4, Stand D60.
